It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. Best wishes, West Middlesex University Hospital ")U!3] 7W0x'^jz[!VSsZab$x9[Z#q)'*5HiGm-F;pLMTks=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^?hz?n(3 n#]MW:$4T"W h`)!Qmo,W lDfDVPvE&>R0"u7{:_g3EGCS`qWcTt(*yQ&hI%Euv,eYcN,-o -" $L 4G%TU^zB~[M1 Our ambulatory emergency care (AEC) service provides same-day, consultant review for patients with urgent or emergency health problems without the need for attendance in A&E. . You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. Kind regards, We will make sure to inform the departments of your wonderful feedback. Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. You will be welcomed on arrival and given an approximate waiting time by the nurse. I am sorry to read about they delay you experienced attending our Emergency department at West Middlesex Hospital. I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. West Middlesex University Hospital. 0000000805 00000 n All patients are then seen by an advanced nurse practitioner or junior doctor, before being seen by a consultant who specialises in acute medicine. The receptionist I encountered was rude and unprofessional. 0 dhYUK 9`nZ&vD. xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU Kind regards, 0000001483 00000 n Your feedback will be escalated to the departments manager for investigation. SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) JA1dZs:D*=_t _IsYw~#PSSSI We had a scan due to previous losses and all the staff were incredible. Queen's Hospital. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: Twickenham Road Isleworth London TW7 6AF. J Patient Experience Co-ordinator, by Kevin Chamberlain - Posted on 12 April 2023. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. Norfolk & Norwich University Hospital NHS Trust Workplace Health & Wellbeing Level 1 20 Rouen Road Norwich NR1 1QQ 01603 287035 . Thank you for the care and kindness I received in EPU. Ambulatory emergency care unit: 01284 713541, Ambulatory emergency care office: 01284 713785, We are located on the Groundfloor of the hospital. xbbRe`b``3 c First opened as the Middlesex Infirmary in 1745 on Windmill Street, it was moved in 1757 to Mortimer Street where it remained until it was finally closed in 2005. West Middlesex Hospital Services provided by West London NHS Trust Liaison psychiatry Perinatal mental health services. Barnet General Hospital. r`$8S+1A%@s CQ? [x0`f`` If you continue browsing, well assume youre consenting to our use of cookies on our site. Nurse was so intimidating and uncaring. Receptionist could talk on their mobile phone whilst checking you in. We provide a range of investigative and therapeutic endoscopy procedures in 4 modern, well equipped endoscopy rooms. My consultant kept me informed of what treatment and why I was needing it. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. Salary: 32466.00 to 39521.00 a year per annum incl. The team could not have been more thorough or thoughtful. AEC (Ambulatory Emergency Care Unit): Ground Floor, Lift Bank D West Middlesex University Hospital We are based in Outpatients 2 in the main hospital building opposite the main reception desk. Reviewed information available to the community about the service. London In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Chelsea and Westminster Hospital. The nearest train station is Isleworth, which is approximately 0.5 miles from West Middlesex Hospital. Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI). The Patient Experience Team. Our services run: Mon-Fri, 8am-8pm We also run a nurse-led service on Saturdays and Sundays from 11am-2pm - learn more about this service T: 020 8321 5966 Hyperemesis gravidarum treatment in AEC Cancer services Please let us know if you agree to all of these cookies. chelwest.wmpals@nhs.net 0000469513 00000 n Acute medicine is delivered through three co-located units Acute medical unit, including 8 beds for rapid assessment by the medical team after presentation to ED and a further 31 beds for short staying patients (48 hours) West Middlesex University Hospital has not yet replied. There is a pay and display car park with bays for blue badge holders. 232 9 To celebrate West Middlesex's 100 th year from 17 September 2020-2021, we are launching an online exhibition, displaying key moments of the hospital's past.We'll be celebrating the fascinating stories from our staff and the local community, and finding out what makes West Mid such a special place. Why is hand washing so important on the Neonatal Unit? Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. Read our privacy and cookie policies. North West London Pathology (NWLP) was formed in November 2016 as a partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS . Best wishes, For more information, visit the CQC website. It was a positive experience despite my pain, and the tremendous difficulties facing the staff. Report review titled EPU was wonderful as unsuitable. We use cookies to give you the best online experience. King George Hospital. PALS e-mail: chelwest.wmpals@nhs.net West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating Visited Accident and emergency services on March 2023, Report review titled Worst practice as unsuitable, Dear writer, o! Latest reviews for West Middlesex University Hospital. Thank you for taking time to feedback your recent experience at the Hospital. startxref I was very anxious and her whole approach was so kind and genuine. West Middlesex Hospital. 232 0 obj <> endobj What a good service and a brilliant team. Outstanding service all round. Twickenham Road Best wishes, Across our three programmes we have worked with over 150 organisations. I had breast surgery last week apart from the initial wait in the elective surgery which was, I went to A&E around 5am on a Sunday with severe abdominal pain. cQzjWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzW x.PR34b0`9yjT2dRdx vXw#Ny#$$H;z'~ay@*%"c 5G~z}_?CyvVVCq =d^CBT#hq}Qnx-]J}+_f%K%5]RS$hC+=2RBd f Aj?:|C2U WUa9nSiyE? Report review titled Wonderful caring and thorough treatment as unsuitable, Dear writer, Outpatients 1 can be found by entering the hospital through the main entrance and taking the first corridor on the right, past WH Smith. chelwest.patientexperience@nhs.net Despite a very busy time, and, Report an issue with the information on this page, Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust, Chelsea and Westminster Hospital NHS Foundation Trust. Brentford Workhouse Infirmary (1896 - c.1920) West Middlesex Hospital (c.1920 - 1931) West Middlesex County Hospital (1931 - 1948) West Middlesex Hospital (1948 - c.1980) Address. 267, 117, 110 and H28 buses. . xref I am really pleased to read that you received brilliant care throughout your time at the hospital. Despite chronic understaffing and, I want to thank you so much for the incredible care I received in a&e. Adobe d Kind regards, I am sorry to read that your experience has not been great. Further details here For support call: 020 8321 6300 or email: talk@themulberrycentre.co.uk VOLUNTEER DONATE NOW Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus 1}OI6)gT\ "wAEI\7Y@*#;KsBaO-JY@*N!N9l|=Z;~L,f Close menu. Its staff and services were transferred to various sites within the University College London Hospitals NHS Trust. They made me feel very comfortable and at ease, Report review titled fantastic treatment as unsuitable. Royal London Hospital. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Camelia West Middlesex University Hospital has not yet replied. Patient Experience Co-ordinator. Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. Mount Vernon Hospital. endstream endobj 239 0 obj <>/Size 232/Type/XRef>>stream We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. %%EOF ()*6789:FGHIJVWXYZefghijtuvwxyz ? Read our cookie policy to learn more>, Ambulatory Emergency Care Network - Cohorts 1-10, Surgical Ambulatory Emergency Care Network - Cohorts 1-4, Ambulatory Emergency Care Accelerator Programme, Calderdale & Huddersfield NHS Foundation Trust, Hull & East Yorkshire Hospitals NHS Trust, Royal Liverpool & Broadgreen University Hospitals NHS Trust, North Cumbria University Hospitals NHS Trust, Northern Lincolnshire & Goole Hospitals NHS FT, Cambridge University Hospitals NHS Foundation Trust, Countess of Chester Hospital NHS Foundation Trust, East Kent Hospitals University NHS Foundation Trust, Kettering General Hospital Foundation Trust, Kings College Hospital NHS Foundation Trust, Sandwell and West Birmingham Hospitals NHS Trust, St Helens and Knowsley NHS Foundation Trust, The Dudley Group of Hospitals NHS Foundation Trust, Basildon & Thurrock University Hospitals NHS FT, Epsom & St Helier University Hospitals NHS Trust, Heatherwood & Wexham Park Hospitals NHS FT, University College London Hospitals NHS FT, Royal Bournemouth & Christchurch Hospitals NHS FT, University Hospitals Coventry and Warwickshire NHS Trust, University Hospital of South Manchester NHS Trust, Yeovil District Hospital NHS Foundation Trust, University Hospitals of Leicester NHS Trust, University Hospital of North Midlands NHS Trust, Colchester Hospital University NHS Foundation Trust, North Middlesex University Hospital NHS Trust, Neath Port Talbot Hospital, ABMU Health Board, Princess of Wales Hospital, ABMU Health Board, Solihull Hospital, Heart of England NHS FT, Norfolk & Norwich University Hospitals NHS FT, University Hospital of Llandough, Cardiff & Vale UHB, University Hospital of Wales, Cardiff & Vale UHB, Brighton and Sussex University Hospitals NHS Trust, Dorset County Hospital NHS Foundation Trust, Mid Cheshire Hospital NHS Foundation Trust, Warrington and Halton NHS Foundation Trust, Wirral University Teaching Hospital NHS FT, Royal Devon and Exeter NHS Foundation Trust, The Royal Bournemouth & Christchurch Hospitals NHS FT, Central Manchester University Hospitals NHS FT, St Helens & Knowsley Teaching Hospitals NHS Trust, Kings College Hospital NHS FT - Denmark Hospital, Kings College Hospital NHS FT - Princess Royal University Hospital, Royal Surrey County Hospital NHS Foundation Trust, Shrewsbury and Telford Hospital NHS Trust, Southport and Ormskirk Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust, City Hospitals Sunderland NHS FT and Sunderland CCG, Kings College Hospital NHS FT - Denmark Hill, University Hospitals Coventry & Warwickshire NHS Trust, Guys and St Thomas' Hospitals NHS Foundation Trust. A_ KL*~v[7]F West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF occupational.health.wmuh@wmuh.nhs.uk 020 8321 5044 London Reviewed admission and discharge data, identifying prevalence rates, financial impact indicators and speed of service. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. 240 0 obj <>stream West Middlesex Hospital The perinatal mental health service, which helps pregnant women and new mums with mental health problems, is offered at West Middlesex Hospital. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. Why is hand washing so important on the Neonatal Unit? Patients are referred to the AEC unit by their GP or by the emergency department. We do not tolerate unprofessionalism and rudeness from our staff. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. 0000001597 00000 n Instagram, 2023 Why is hand washing so important on the Neonatal Unit? 0000001132 00000 n Really bad experoence. Patient Experience Team. Why is hand washing so important on the Neonatal Unit? West Middlesex University Hospital Isleworth European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 Wed, May 17, 08:00 Chelsea and Westminster Hospital London 604.79 Newborn Life Support (NLS) - Chelsea & Westminster Hospital 08/06/2023 Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services Local buses: Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. We provide a comprehensive, multi-disciplinary accident and emergency (A&E) and urgent treatment centre service in our modern buildings. Charing Cross Hospital. 0000000985 00000 n Wards / departments | West Middlesex University Hospital Home Wards / departments Security Office - 6897, Bleep - 336 for assistance Education Centre Office 5406/ 2525/ 5920/5405 Dining area (front door) 5400 Dining area (back door) 5404 General Accommodation 5360 Anaesthetists Registrars Bleep 340 (ITU) FY2 on call - bleep 181 Instagram, 2023 West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28. Menu 0000000476 00000 n The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. endstream endobj 233 0 obj <>/ViewerPreferences<>/Metadata 40 0 R/Pages 39 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 234 0 obj <>/ProcSet[/PDF/ImageC]/ExtGState<>>>/Type/Page>> endobj 235 0 obj <> endobj 236 0 obj <>stream rS&cD5Ts6'E7FdU()8GHVe*9:IJWXYZftugvwhijxyz i !1AQa"q2#BR 3br$Csc%4S5&DTdEU' Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. 1AQ"aq2 #BR3$bC4% Patient experience Manager, review titled Wonderful caring and thorough treatment, review titled Not compassionate,rude and unfriendly. Parking Thank you for your lovely feedback. Instagram, 2023 Some patients may return the following day for further investigations and treatment. I am happy to read that you received outstanding care and overall had a positive experience. %PDF-1.4 % Routes 110 and 481 stop within the grounds of West Middlesex Hospital, close to the entrance for the Urgent Care Centre. West Middlesex University Hospital is part of Chelsea and Westminster Hospital NHS Foundation. The trust has 1007 beds including 166 children's beds/cots, 131 maternity beds, 35 critical care and burns unit beds and 675 acute adult beds. We will inform the department of your pleasant feedback. Official information from NHS about West Middlesex University Hospital including contact details, directions, opening hours and service/treatment details We run a 6-day service . Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. They told me the waiting list is 8 hours .So what kind of emergency is this with such a big waiting list.And its first time like this . Camelia University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. Ayana Much of the growth in admitted non-elective activity is for patients who spend 1-2 days in hospital. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Some patients may return the following day for further investigations and treatment. The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. To better understand the efficacy of the service, Healthwatch Housnlowhave: Healthwatch Hounslowhave sought to identify and support continued improvement in accessing and appropriately utilising the AEC service whilst presenting measurable outcomes and quantitative data appropriate to the day to day service delivery. In the meantime, if this is something you would like to discuss further, please do not hesitate to get in touch with me on: Camelia Middlesex Hospital was a teaching hospital located in the Fitzrovia area of London, England. Contact Chelsea and Westminster Hospital T: 020 3315 8211 West Middlesex University Hospital T: 020 8321 5919/5283 Leaflets and information All the best, On arrival to AEC please go to the reception desk and inform them that you are attending ambulatory care. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. The nurses were all really kind and skilled and I felt they cared for me each step of the way. Hammersmith Hospital. Charing Cross Hospital 020 3311 5144 (Reception) 020 3313 0734 (Referrals) St Mary's Hospital 020 3312 3196 (Reception) 020 3312 3197 (Referrals) Visitor Information . pU2C!E75[EI>6Y,+w -;4) The Patient Experience Team, Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: Depending on the site, bookings can either be made via the National Booking System or through the sites own booking system. Thank you for taking the time to feedback your experience. H\M The liaison psychiatry service is also available here. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads I want to thank you so much for the incredible care I received in a&e. We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. 2 VU8m2mM}R@ @ He went when he had a fall on night out not a general constant drunkard but just an unfortunate accident on a night out felt like she thought it was his own fault for drinking and treated him very differently to other patients very unprofessional, Report review titled Uncompassionate nurse as unsuitable, Dear Writer, NORTH EAST AND CENTRAL LONDON Training Programme (NCEL) Barking, Havering & Redbridge University Hospitals NHS Trust -.
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