Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. Absolutely no way I will ever shop or advise any one to do in future from Argos. By browsing this website, you consent to the use of cookies. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! 'Uncorrectitude'? Will was to send a message to the store, giving authorisation for this (as it was over 200). Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". How do I know my online order has actually gone through? I just happen to have a name thats been in conflict with their past. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. After waiting approx. https://www.boards.ie/discussion/2058148485/argos-order-history, https://www.boards.ie/discussion/comment/118219270#Comment_118219270, Music Production Commercial Will I need to wait at least 17 working days? Items showing as in stock for home delivery but not available when trying to buy them. It looks like you're new here. Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. They are blaming Paypal for what it looks it's their issue. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. Still haven't had an email confirmation and not sure if your order has gone through? . Sports pages oneills on every Gaelic top. P me off that much I will never use Argos / homebase ever again. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. You are viewing the PayPal Community Archives. Things (IOT). I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. He was asked my name and i said justin oneill. She also informed me that 'Lisa', had decided to look into the matter as I had waited so long to make the complaint. I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . Well, lets first get the original payment back that would be a good start! And that Ive USED it! They are still refusing to refund my money. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. We often link to other websites, but we can't be responsible for their content. Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. Well there is no order as per se but you know what I mean. I therefore opted to take the offending item to my local store and get the refund done there. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. I also requested 'Lisa's' surname so I could get through to her but was told that they are "no allowed to give out their surnames". but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? (That they charge you more for!) The customer service team I found to be rude and unhelpful, and think it's acceptable for someone to have to wait 2 weeks to have the issue resolved. Leave the Archive. ANY assistance would have been welcome) please contact us onetc" 'Edication'? Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. I then received a delivery on the following Wednesday. I was told the money would be returned to my account within 7-10 days max. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. Turning it on, and testing it?! The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. By browsing this website, you consent to the use of cookies. Can I add something to an existing order? IS THAT ALL? They run security checks on the payment and then release it back to your account. So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. Hq Theatres Jobs, Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private Practice, $10 Gift Card$10+typegift Card, " /> , Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private I have been without my laptop for two months now. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. The payment keeps failing. And finding it uses more power than a laptop! I am awaiting my apology but I do not get it. Sign in or register to get started. 1999-2023 PayPal, Inc. All rights reserved. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. I had to pay 117 for a repair they carried out to the screen. In normal circumstances this would not happen (sounds hopeful) and our internal findings show that the correct item was issued out to you. So I called the person that had signed the letter (not charmless 'Lisa'). Goodbye. I quote: "This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. Comments #2 11-01-2021 2:00pm. Thanks, Authorization will eventually expire and drop off releasing the hold on funds in a few days. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. I stood for a while and the guy previous that took my order whispered to another guy that then served me. Had I known I would have exchanged it there and then! "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). As the only option I can see, is to go to a solicitor and pay out more money! There are better shops out there; I really wish I never bought it! As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. They said it is up to Paypal. She did not strike me as being happy in her job but did tell me that "Lisa will investigate this thoroughly". "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". Sep-10-2015 03:59 AM. We decided to cancel our order, and go to Ikea (as we should have just done in the first place). You can use this space to go into a little more detail about your company. argos taken money but no order confirmation. The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. End of ridiculous conversation. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. This can take up to 7 working days. If you have a new account but are having problems posting or verifying your account, please email us on. I went there to buy this and eventhough they claim this is NEW product and they have this machine in stock, i the store they say it is discontinued or not available at all. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Add message. 27/03/2020 16:41. If you click on a link in this story we may earn affiliate revenue. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) 8 Posts. I explained about the failed saturday delivery and extra charge, the fact that the parcel was a mess and had been passed around among drivers and finally, that what I had received was PINK and resembled a CHILD'S TOY. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. ), then queried the fact that the package had been torn down two sides and put back together again with at least two different types of tape. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. Help!! Interaction, Climate Change, Sustainability & They run security checks on the payment and then release it back to your account. God put me on Earth to acomplish a certain number of things. This content may be old or outdated. If you have any further queries on this, you can find our contact details here, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I also said that there must be some law which they were breaking. my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. When asked why this has never happened before they said it was a clause on the receipt. How do I stop the payment as I didnt actually place an order! How on earth does that work? This has never been the case before as Argos always accepted returns. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. The women who answered the call informed me she was the person who i was being originally put through to when I had cut off the phone call. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. Thank you so much for your replay . My order was not in stock and i was told they cant sell me anything thats not in stock. Now I don't have the money to get the correct item I need!
Underbelly Roger Rogerson, Poetry Magazine Masthead, Articles A