Again, I explained it was never sent. I don't even know how they still have a website, I guess because they steal people's money and keep the products. One, I didn't want to return my order and 2, my money is not in my account. I would love to know where my package is and when/if I'll be receiving it! Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. The halter tie at the neck also broke in two. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They said this couldn't be done either. Email sent: Oct 24, 2022 12:02pm. 5. So, I contacted them via email because they don't have a phone number. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. I told her I never received one and therefore did not have one. I love the unusual and quirky designs at Nastygal and their sales are just amazing. I was dancing and I certainly wasn't jumping around and going crazy! Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. * Please note: The shipping times shown are from the order date. Items must be unworn and unwashed with the original labels attached. Would give 5 stars but half my order didn't arrive. Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. Take care x, Wow what an easy and helpful on line customer care service. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Change of address or full refund. sadly i only received one item from it, on the depatching email it says all items are shipped. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. Please refund 41.30 to my account, many thanks. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I wore it for the first time last night for an evening of dancing. Repackage your items. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. Garbage ability to fix a problem. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Just to contact facebook. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have no choice if not resolved but to file a dispute with my bank. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. I placed an order from Nasty Gal on December 12. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. Thank you, HI Naomi, Thank you for your review. I was helped via virtual Chat by Jayne Y and she was brilliant. Do not order from them. NGVIP customers will also receive exclusive offers and promotions via email. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. nastygal.com We've Arrived Go meet our latest drop. Status: Dispatched Liked the products but the returns process is crazy. (and shes lookin better than ever). Both items were in the same package. Make sure you keep proof of postage! She did not help me at all. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. Is this your brand on Milled? Don't worryyou have options! There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. Please allow 4 - 5 weeks for delivery to Hawaii. You'll get an email once we receive your returned item. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. why is only one item refunded? event. I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. Anyone can write a Trustpilot review. Desired outcome: Coupon Code. Wow. I should have checked the reviews prior to ordering because they are horrible! 4. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. 1. My order number is GUS107732612. I wanted to wear the item of clothing for 3 events in the past week and was not able to. I have paid almost $450 for my items and am missing like 5 pieces. Everything was fine until about two hours into the evening. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. Item arrived with a makeup stain and a rip in the fabric. It took over three weeks to arrive. That date also came and went with no changes to the status of the package. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. 2023 Trustpilot, Inc. All rights reserved. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. - AGG06869-440-24 I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Hello Melissa, thank you for your review regarding your most recent experience with our brand. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. Take care x. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? You have also been charged 2 for the returns fee. "Hello from Florida! As far as we know, there is only one way to contact Nasty Gal, shown above. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank You. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Companies can ask for reviews via automatic invitations. A whole week later than expected delayed delivered date due to Black Friday. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. #1 Jefferson, Wi. Download the app for an exclusive extra 20% OFF*. To take advantage add to bag (like you would a product) and the discount will be Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. If you do not want to consent to this use, please do not contact us other than by email. I would reduce my rating to 0 stars if it were possible. What a disaster of a company. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. Items must be unworn and unwashed with the original labels attached. We don't refund shipping charges for those countries listed outside of the EEA. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. If youve sent us a message via Twitter, we wont be able to respond to it. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. Once the order has successfully been processed you will then be sent an order confirmation email. Find out how we combat fake reviews. They TOOK PAYMENT and the order did not appear on email or on the app. Please note the USA Express Shipping service cannot be used for military postcodes. I do NOT recommend Nasty Gal. So helpful and friendly. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! We also ensure all reviews are published without moderation. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! (and shes lookin better than ever). I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. This shouldn't be the case if we have made an error, so I do apologise for this. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. I had to leave the dance floor and tie a sweater around my waist. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. For your security, we cant change your email address. Literally FedEx is the worst delivery service ever! I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. Login to our returns portal. Please note: All payments must be made online when placing your order. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! The quality of the products compared to these low-prices is excellent. Item delivered and returned on 14/04/2023. Please use the returns portal to get your returns label. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x, Bought a tailored blazer - way oversized but Laura was a star and after sending pics comparing it to my other the same size she has promised a refund and i dont have the hassle returning it- off its going to charity as no use at all to me Looking forward to my refund - i will use Nasty gal again as such a great service from the team Thanks Laura, Hello there, Thank you for taking the time to leave us a review! Submit a complaint and get your issue resolved. Someone please help - this is not right. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. That is not ethical. This is the correct refund that has been processed. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready. I am close to reporting them as fraud as this cannot happen to other people. They sent me the wrong item and the wrong size. Make sure youve entered it in the Redeem Gift Voucher box at the checkout. Please note that we may share your email with the company to verify your order. Please include your full name, email address you placed your order with and your order number when you contact us. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. Log into your account, select payment details and either add, delete or edit your payment options. My item is in UK sizing, but Im not in the UK? I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. The dress I paid $58 for literally started ripping at the seams. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. :(", "Don't!! I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! Log in your account, select "addresses" and you can either add a new one or edit an existing one. Your return gets processed by our returns team and your refund is then processed. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. BGG02001-174-18 I am aware there was a storm and that delayed delivery to Ireland. - AGG01743-152-12 FedEx most likely delivered it to the wrong address. Thanks again, great service! You can then contact them to arrange collection or to schedule a new delivery date. My address is Kimberly Roberts 622 Collins Rd. Furthermore, when I did receive the items, the sizing was incorrect. You'll get an email once we receive your returned item. Still don't know where my parcel is or if it will ever come. The company specializes in the provision of fashion styles for young women. Select your preferred return option (Print returns label at home or in store options). My order number is GEU100792984. Today, I received the boots. Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. Just telling me they've passed me to the 'relevant team'. Expiration date. Please get in touch with using one of the below options. I am 5'5 and weigh 138 pounds. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. If the order doesn't get amended and this happens. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. Don't do it. Bad quality, bad service and bad experience. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. 1. Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. System won't accept order number stating it's invalid. Disgusting business let's put them out! Were sorry but the Twitter customer service contact channel is no longer available. The quality is really good, I like my new clothes very much. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. You can wait for your package to come back to us and we'll give you a full refund. I received a refund for one of the items (which I already received) so I know they have the second item in their possession. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. Still cant see it? It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . Was sent brown coat? Ellie was very clear, helpful, offered sensible options and was able to solve the problem. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. She asked for my invoice number. Qty: 1 Size: 10 Colour: Yellow Online Deal. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Nastydress looks like a modern cloth-shopping website, the orientation is easy. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. Original packaging is not required! Different size and properties to the advertised item. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. For shopping wherever, whenever. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. Dont waste your time. Never order again. Anyone can write a Trustpilot review. Kind regards, This does not affect your statutory rights. They have excellent customer service and my package was beautifully packaged. Just pop your items in any sealable, waterproof, and non-transparent packaging. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Reply from Nastygal. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Were really sorry to hear that youve received an item thats not in perfect condition.
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