They delivered special treats and a gift bag to celebrate her special event. We reserve the right to charge guests the cost of rectifying damage that includes but is not limited to smoking and or hotels property (room and furnishings). The rooms at The Ritz-Carlton feature a modern and elegant interior. Its sad I feel the need to prove that, as a customer.BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. Spa was lacking, did not live up to it's name, This review is for the spa only. (That was directly stated from an employee) Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Please dont include personal, political, ethical, or religious commentary. Check in: Perfunctory, not a warm welcome, no property information provided, just the bare minimum. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. Chicken salad that seemed like it was tuna in a can served with chips. Yes, its totally a luxury, but thats why something like this would make a perfect gift. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. I booked myself a 60-minute stress-relieving massage a few weeks in advance. Not particularly luxurious though the room was of a good size. And the amenities are where its at so plan to allot plenty of time for your spa visit, both before and after your service for chilling and using all the things. Is parking available at The Ritz-Carlton, Charlotte? Reflecting the hotels elegance within the area, the boutique offers a variety of accessories and gifts including The Ritz-Carlton branded items, prints from local artists, and various cultivated elements such as candles and fragrances from Antica Farmista, and more. YES! Guests appreciate our proximity to local attractions including notable museums and idyllic parks. First of all, it took them 3 days to even call us back for an appointment. I mean, who doesnt enjoy spa water? Not really fair for the customers since the amenities are not all even open. Once those two amenities were enjoyed, I took a quick shower and sipped on some orange-infused water while I waited to be called back for my massage. Taxes and fees that are shown are estimates only. Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. This was my granddaughter's first show, so the hotel staff made it special. Hi, friend! Save my name, email, and website in this browser for the next time I comment. I did. Hotel rooms and suites reflect the contemporary touch of designer Alexander Julian, who looked to Charlottes culture for inspiration. I got dressed in my clothes, and by the time I came back out, her explained that due to a clerical admin error (that they made!!! I asked for firm pressure on my back to relieve some muscle tightness, and he also stretched my arms and legs, massaged my head and did an amazing job. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. As I often say, service isnt just about getting it right the first time but also about recovering when things inevitably go awry. A huge living room with pullout couch, two wing chairs, and a large InterneTV along with a work space. My entire bill was $66 $16 for my last mornings coffee and $50 toward housekeeping gratuity that I had asked to add after forgetting to leave the cash gratuity before my departure. School just got out so we decided on a quick one night stay at the Ritz CLT. This service may contain translations powered by Google. 28. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. It was a stress-free situation, from beginning to end. Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. 0 All content should be genuine and unique to the guest. The spa takes up the top two penthouse floors of the hotel. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. The Ritz-Carlton, Charlotte is 0.6 km from The NASCAR Hall of Fame. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. There's also a spa on the 16th floor and a pool, 24 hour fitness center and "Relaxation Room" on the 18th Floor. The hotel also does not accept credit card authorization forms, Complimentary valet parking for BLT Steak and The Ritz-Carlton Spa, Charlotte. The salt room, jacuzzi, relaxing room, and the steam room are closed. Additional sorting options might be available (by type of traveler, by score, etc). My first stop during my Ritz spa visit was the salt room. Kevin helped create an Easter surprise for our granddaughters who visited while we were there. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. Discover, I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. b%q)QiH*%@Ub=Yds!eu x LvfDq$"kCQU6zBR;j&7{o? Unwind in upscale suites complete with local touches, an elevated beverage experience, and carpets inspired by a North Carolina designer. The service was helpful and friendly and truly went the extra mile to make our stay memorable. Sign up to receive new blog posts by email here. I knew something was up already before we even arrived. Contributions should be travel related. But it jumped up to $200 for just a basic massage. %PDF-1.6 % But it jumped up to $200 for just a basic massage. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. This lets us know our reviews come from real guests like you. We had the most amazing experience at the Ritz. Contemporary design welcomes guests to the Uptown Charlotte hotel, complete with regional art and dcor that blends style with the comforts of home. It was so good and felt like it lasted a full hour for sure. My massage was really good but my wife said hers was pretty awful. The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. One of the few aspects of my stay that was on point for the Ritz Carlton brand. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Lock in the lowest price from these sites. And dry saunas (which can be anywhere from 150 to 195 degrees Fahrenheit) are great for promoting recovery and improving circulation and I love that post-sauna feeling so much. If you stayed at this property through Booking.com, you can write a review. Yes, dry cleaning and laundry service are offered to guests. Thanks for reading my review of The Ritz-Carlton Spa in Charlotte. endstream endobj 61 0 obj <>>>/Filter/Standard/Length 128/O('HJ_R9NG%NN. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) Today, Im going to share my review of The Ritz-Carlton Spa in Charlotte, as well as what you can expect when you visit the Ritz spa. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. As others have indicated there was car noise from the street and I was on the highest floor. Please enable JavaScript in your browser to submit the form. This is the best Ritz Carlton in which we have ever stayed! The service from the time we pulled up at the door to the time we left, the service was friendly, helpful and amazing. They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Not what youd expect from The Ritz, pretty lackluster. Yes, it is 0.04 miles away from the center of Charlotte. I love to share great experiences, and I think twice before sharing a negative review. Visits to the salt room are included in any one of the Ritz's spa packages, as is access to a 16-head "experience shower," sauna, pool, and relaxation area, with everything you need to style your hair post-experience. This was my first time in a salt room, and its just what it sounds like a room with blocks of pink Himalayan sea salt for walls and a warm pink hue. On the day of my appointment, I went to the Ritz in the morning and was ready to spend a good portion of the day there. Everyone is so friendly and made us feel very welcome and appreciated. See more questions & answers about this hotel from the Tripadvisor community. It was full of big cozy couches, chunky rugs, small tables, thick throw blankets, soothing hums, dark lighting and even a small salt lamp. More about the pool area though. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. Since we were still in COVID lockdown, my husband surprised me with a spa staycation. Hey, friend! I wanted to book in advance but was told this was not possible and that it was necessary to. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. Upon check-in photo identification and credit card are required. Private Bathroom Also, when a customer is booking they should go over the price increase especially for long time customers. We were offered welcome glasses of champagne during check in and everything was explained to us. For my birthday back in December, my neighborhood girlfriends pulled together a very generous gift card so I could visit The Ritz-Carlton Spa in Charlotte. CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. I left and went back to the room while my husband spoke to them. We hope to return and enjoy the entire hotel. Tripadvisor performs checks on reviews. BEER: Mooresville's King Canary Brewing Company, 20 Arts & Outdoor Experiences in Charlotte: May 2023, Camden Commons, South Ends Living Room Pop-Up Event, Is Back, A Celebration of Peaches in South Carolinas Old 96 District, Two Atlanta Transplants Bring 'Crack Fruit' to Charlotte, Inside a Dilworth Townhome for a Blended Family of Seven, Where to Eat in Uptown Charlotte Right Now. Salt rooms are great for improving your breathing and enhancing your mood (although theres not a ton of hard research on this particular type of room, but I do think they are becoming more popular). Check In:Service from everyone at the hotel was great. I was so happy to find out upon check-out that after paying for my expensive lunch and my 60-minute massage, plus gratuity, I still had $25 left on my $300 gift card. The rooms at The Ritz-Carlton feature a modern and elegant interior. You need to put this on the must-do list for the future, and let me know what you think! A room with bathrooms. I knew something was up already before we even arrived. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. Check for travel restrictions. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. The room was immaculate (as always), the beds are comfortable, and the whole staff was friendly and helpful (as always)! As well as an indoor swimming pool, the penthouse spa and wellness center also features a whirlpool, 5 treatment rooms, relaxation areas, a pink Himalayan salt lounge and a gym. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! Open daily from 9:00 am - 7:00 pm. Even entry level rooms here are huge at 500 square feet, We had a great experience at this Ritz. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. Get lost in one of the five treatment rooms for an excuse to extend your weekend of pampering. Annie and her team ultimately proved that here. And on a weekend, it took me no time at all to get there just about 20 minutes from where I live in South Charlotte (in Ballantyne). The Ritz-Carlton Charlotte is located in Uptown (which is Charlottes downtown) on Trade Street. Theres a lot to know ahead of time, and a friend of mine filled me in before I went, so I figured it would be helpful to write it all out for you. Both of our stomachs were funky after we left. Loved that! AWAKEN THE SENSES AT THE RITZ-CARLTON SPA, CHARLOTTE Find Serenity in Charlotte Online Appointment Spa Menu Reserve by Phone For information or to reserve a treatment, please contact the spa at (704) 972-4370. Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. See Travel.State.gov. The salt room, jacuzzi, relaxing room, and the steam room are closed. Then to top it off, the food was absolutely TERRIBLE. (That was directly stated from an employee) Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen. At around 8am the next morning the shoes still weren't there so I called for them and they arrived shortly thereafter. Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. The 5-star The Ritz-Carlton, Charlotte Hotel is situated 0.8 km from the Uptown-area BB and T Park Stadium. The locker attendant was great! Your email address will not be published. Taking cues from The luxurious Queen City, this elevated shopping experience is carefully curated with a unique mix of local and globally recognized brands. The hotels location in Charlottes Uptown neighborhood places guests in the citys hub for arts and culture. However, I would suggest to give it a chance after COVID. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Charlotte, I felt like there were a few special things (like a warm neck pillow, a warm eye mask and more) that made it seem very upgraded. That means I definitely have another visit in the future, and next time I want to try a facial. Located on the hotels penthouse level, the Aqua Lounge features a pool and whirlpool overlooking Uptown Charlotte. I had never been to the hotel or the spa before, and I was very excited about this opportunity to get some pampering in such a luxurious setting. American Express. But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. And if you go on a weekday, you have to spend a little less than that for access to all the amenities. This might have been the biggest Bonvoy suite Ive ever had? A member of the hotel also called me to see if they could arrange a welcome amenity for me. Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Review tags are currently only available for English language reviews. If you want an exceptional. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. to my Tuesday arrival, I messaged the hotel team the same #prearrivalchecklist as I had sent via the Ambassador team a week or two before. Air conditioning We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! Are any cleaning services offered at The Ritz-Carlton, Charlotte? 201 East Trade Street The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. I would be more than happy to speak offline, so that we may gather further information including your room number to investigate and train further internally. Whats super nice about the Relaxation Lounge is that there were no windows, and it felt very secluded and private. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. Uptown's The Ritz-Carlton's in-house Spa & Wellness Center features a Relaxation Room and an Aqua Lounge, with massage therapists offering tranquil stress-relieving sessions. The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. , Your email address will not be published. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. Booking not found double-check your booking number and PIN then try again. I visited the refreshment stand many times during my visit, and I loved this special touch. The showers are all in different states of working, different heads, some have all the soaps/conditioners, others have part of them somewhere in the shower. We will definitely be back to celebrate special occasions. Sign me up to receive posts by email and other news from A Lady Goes West! Nothing particularly good about the hard product, especially the aesthetic appeal. The Ritz-Carlton, Charlotte's only AAA Five-Diamond hotel, is home to a bi-level penthouse spa with a pool, pink Himalayan salt room, sauna, relaxation room, fitness center and nail salon. Learn how your comment data is processed. The rooms at The Ritz-Carlton feature a modern and elegant interior. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. The service and friendly service from Mike, Destiny, and Angela are top notch. The Ritz-Carlton Hotel Company, L.L.C. I understand that it's a complimentary service, I did not expect it to be so difficult to avail. 5+ images. I am all about supporting businesses in need but to me this was extremely a waste of money. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. The salt room is included for free for all spa guests and doesnt require an access pass. The men's locker room has two seating areas, one with a small old LG tv in it. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. They have INCREASED their prices alot to compensate the money the business has lost. Bathtub Basically, almost all of my #prearrivalchecklist requests had been honored. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. I found that the set-up of all the spa stuff was actually a little confusing at first, because everything was in a different room even though it had been explained to me.
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