They can book appointments for simple repairs themselves at times that suit them. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. This page introduces our initiatives to help you reduce, reuse and repair. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Around half of. . An officer will be asked to respond to the matters raised and their decision will be final. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. 0345 257 7520 London, N1 9NW There is a reusable nappy community that organises events and provides support. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. From Wednesday 19 April, find them at Clifden Centre in. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. Sign in Sign in with Google. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . Costumes must be clean, wearable and undamaged. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. 6617101. We aim to respond at this stage within an average of 20 working days. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. All rights reserved. Communal repairs are usually in areas that people share. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Find jobs Company Reviews Find salaries Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. We tell you the priority of your repair when you report it. 2008 - 2023. You can only swap if you have dropped items during the drop period. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. The Dextrous Web Ltd, trading as dxw. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Keep iterating and improving. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Please sign in with your Hackney email account. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Requests for repairs to communal areas should also be made through the repairs contact centre. The dxw newsletter is a regular update on what we've been doing and thinking about. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. If you detect a leak you should contact our repairs centre on 0208 356 3691. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. Hackney . Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Please contact the repairs department on 020 8356 3691 for required repairs" This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. 0345 257 7520 A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. 2008 - 2023. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. See below details on how you can help. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. 6617101. . Provided by Civica UK Limited Your session will expire in 0 seconds. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. @NHSHomerton. Fax: 024 7682 0001, Housing Ombudsman Service This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. They need to be in a clean and reusable condition. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" London, N1 9NW Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. This service will allow you to raise all non-emergency repairs. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. If you are reporting an external or communal area repair, you must report the repair via telephone. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. There is a reusable nappy community that organises events and provides support. glazing repairs to shared doors or stairway windows, structure and external walls to your block. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Please phone their new number 020 8510 7176 to book an appointment. Start a new form. This is to make sure that there is no danger to residents or serious damage to property. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. This means your unloved clothes will have a second chance in a new home. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. Your school will let you know directly if affected. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. All small electrical goods will be safety tested on the day. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Contact them as soon as possible so they can arrange a visit. "dxw" is a registered trademark. We have target times to carry out any repairs that we are responsible for. Contact us to find out more. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Collect it in a water butt and you can have your own mini reservoir for watering your garden. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. You can report emergency repairs 24 hours, 7 days a week. 0113 212 0687 Between 2018 and 2020, Hackney is building 2,000 new homes. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. The Dextrous Web Ltd is a company registered in England & Wales, No. We do our best to give you great services, but theres always room for improvement. The donation period for March 2023 is between 1 and 29 March 2023. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. Your home collection will be scheduled for a time to suit you. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Watch our video about tackling damp and mould in the home. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. They can book appointments for simple repairs themselves at times that suit them. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. Damp in walls and ceilings can be caused by condensation. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. The event is free to attend and open to all. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. View map, The Lighthouse Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. It also allows them to book appointment slots for more simple repairs at a time that suits them. Please enter your Right To Buy Service Charge Number. We value your comments and suggestions to help us provide better services. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. Mould is a living organism and must be killed to remove it. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. The service provides a much better user experience and has significantly reduced calls. Calls Landing Thats fewer calls, more resident booked appointments and less pressure on the call centre. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. Beta This is a new service - your feedback will help us to improve it. "@Chewing_The_Fad Hi, the email repairs.rcc@hackney.gov.uk seems to be working. We will attend an immediate repair within two hours. This work took four weeks. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. A good start. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Dependencies It's a Next.js app that works with: Service API for Repairs. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Around 85,000 litres of rain falls on the average house roof every year. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. This page is for general complaints about Council services. If you have any issues with Repairs Hub, . You use the token to get items. If you have any issues with Repairs Hub, . The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. in some cases it may be possible to resolve your complaint without the need for a full investigation. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. 81 Aldwych Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) The time came.for me to focus on progression and not just job comforts. Skip to main content. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. Answer to selected security question.
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